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Article
Category Watch Item Settings/Configuration 
Question/Issue There are two types of status, "Warning" and "Down" Each can be configured based on "%" and "#" How does this work? 
Answer/Solution The status level is used for setting thresholds for failure. This is primarily used to test uptime levels.

For instance, if you need to ensure that your site has 95% uptime, you should set the warning level to a value less than 5% so that you will be warned when the 5% failure failure rate is being approached. Also, you would set the DOWN level to 5% to be informed when the 5% failure margin is reached.

If you need want to set the threshold to an absolute number of failures, change the indicator from % to # and set the number of failures for the warning and down levels.  

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Category WebWatchBot Email Settings/Configuration 
Question/Issue What is the difference between Alarm and SLA Status? 
Answer/Solution If you want to be informed when your site goes down, we recommend setting an Alarm.

SLA Status is primarily used for monitoring downtime and setting thresholds to be informed when a level of downtime has been reached. Status is governed by a percentage of failure or an absolute number of failures. 

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Category WebWatchBot Connectivity - Network - Firewalls 
Question/Issue Does WebWatchBot work with Zone Alarm?  
Answer/Solution If you are using IE5.5, you must set HTTP 1.1 through proxy connections selected under the Advanced options tab. 
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Category WebWatchBot Connectivity - Network - Firewalls 
Question/Issue Does WebWatchBot work with MS Proxy Server? 
Answer/Solution WebWatchBot will work with most proxy server applications, including MS Proxy Server. However, pinging a site may not be available. In this type of environment, you should monitor sites with a "Page Download".  
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Category WebWatchBot General 
Question/Issue Where can I get WebWatchBot?  
Answer/Solution WebWatchBot is available on the WebWatchBot website, click here  
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Category WebWatchBot General 
Question/Issue How much does WebWatchBot cost?  
Answer/Solution Click here to view pricing and purchase information  
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Category WebWatchBot General 
Question/Issue How do I use WebWatchBot? 
Answer/Solution You use WebWatchBot to monitor your websites for the first sign of trouble. You should create watch items for every site you have for the peace of mind that they are serving your visitors.  
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Category WebWatchBot General 
Question/Issue Is WebWatchBot free? 
Answer/Solution WebWatchBot is not free. You are invited to try WebWatchBot for 30 days. After the 30 day trial, you must purchase a fully licensed copy of the software. 
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Category WebWatchBot Connectivity - Network - Firewalls 
Question/Issue Will all the WWB checks be included in the web site statistics log files?  
Answer/Solution If the site is monitored via Ping, no. If the site is monitored via HTTP/HTTPS, yes.  You can set the "user agent" that WebWatchBot identifies itself under the "Preferences" dialog.  In the main window, select the menu option Tools->WebWatchBot Preferences.  Click on the "Watch Types" tab.  Select the user agent you would like WebWatchBot to identify itself as from the drop-down list or type in your own text.  . 
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Category WebWatchBot Installation 
Question/Issue Where should I install WebWatchBot?  
Answer/Solution You should install WebWatchBot on a computer that is NOT the same computer that your web site is running on. Furthermore, if you are sending email alerts, you should use a mail server that does not reside on the same computer as the web server. 
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Category WebWatchBot Connectivity - Network - Firewalls 
Question/Issue Can WebWatchBot monitor secure web sites? 
Answer/Solution Yes, WebWatchBot can easily monitor secure (SSL, HTTPS) web sites. 
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Category Watch Item Settings/Configuration 
Question/Issue When using the "HTTP/HTTPS" type of watch, does WebWatchBot download the page each and every time or does it use a cached version of the page?  
Answer/Solution WebWatchBot does not use the cached version of a downloaded page. Each time WebWatchBot downloads a page, it connects to the website and downloads a fresh version of that page.

To ensure that your network is not caching output, create a Watch Item for the URL http://www.lagado.com/tools/cache-test. When the Watch Item first runs, note the "page serial number", then run the Watch Item again. If the number changes, then WebWatchBot's results are NOT cached. If the number does not change, then the results are being cached. 
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Category WebWatchBot General 
Question/Issue What operating systems can WebWatchBot run on? 
Answer/Solution For system requirements, please visit the system requirements page  
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Category WebWatchBot General 
Question/Issue How do I get started? What do I do first?  
Answer/Solution If you like to explore a program upon installing, start right away by adding a new watch item. If you would like a guided tour, start with the Quick Start.  
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Category Watch Item Settings/Configuration 
Question/Issue How often should my site be checked? 
Answer/Solution The answer to this greatly depends on how reliable you need your site to be. If you are monitoring a site that generates income, you may want to check your site more often than a site that is your personal home page. The bottom-line is that you should check it often enough where you would feel comfortable that the site is only down for that period of time.  
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Category WebWatchBot General 
Question/Issue Where does all the data collected by WebWatchBot reside? Can I change this location? 
Answer/Solution Windows 98/Me:
\Program Files\WebWatchBot 2\data

Windows NT/2000/XP/2003:
\Documents and Settings\All Users\ExclamationSoft\WebWatchBot\data.


This location cannot be changed. 
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Category WebWatchBot General 
Question/Issue Can I modify the WebWatchBot reports? 
Answer/Solution Yes, you can modify all of the standard reports through the report manager. Furthermore, you can modify the look and feel of the reports through their templates. The templates are located under the directory where WebWatchBot was installed, e.g. \Program Files\WebWatchBot\resource. There are a number of .html files and .css files that can be modified to suit a particular look and feel. 
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Category Watch Item Settings/Configuration 
Question/Issue If the watch type is a "HTTP", is the page cached after the first download, skewing response times? 
Answer/Solution If you set your watch type to "HTTP" the page is actually downloaded each time and not cached on your machine.

However, this can be undermined in one of two ways:

If you are on a corporate network or ISP that uses caching software such as a proxy server.
If you repeatedly run a watch on an item in succession, the path to your site will already be "known" to your computer or your ISP, effectively caching the route to your server. In most cases, it is sufficient to download a page from a server in one minute intervals, which will avoid any caching problems. After a watch item is run over a period of one week, you should notice trends in slow response time.

To ensure that your network is not caching output, create a Watch Item for the URL http://www.lagado.com/tools/cache-test. When the Watch Item first runs, note the "page serial number", then run the Watch Item again. If the number changes, then WebWatchBot's results are NOT cached. If the number does not change, then the results are being cached. 

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Category WebWatchBot General 
Question/Issue How is downtime determined?  
Answer/Solution Downtime is determined as the amount of time between an alarm trigger (down) and the next alarm reset (up).

For example, if a Watch Item fails and is down at 1:00, then suceeds and is up at 1:20, the downtime is 0:20.

If there have been no failures, then the total running time is the uptime.

If there have been no successes, then the total running time is the downtime. 
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Category WebWatchBot General 
Question/Issue Is there any way to run multiple reports at once using a command line or batch file for WebWatchBot? 
Answer/Solution The Professional, Enterprise, and Trial versions of WebWatchBot include a command line interface for running reports. This is useful for scheduling one or more reports. 
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