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Article
Category Website - General  
Question/Issue What is the upgrade policy? 
Answer/Solution For this article an "upgrade" is considered a change of product version, e.g. 3.0 to 4.0, 1.1 to 1.2, or 2.1.1 to 2.1.2.

Customers WITH an ASA (Annual Support Agreement) or Subscription
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Free upgrades for major and minor releases as long as the ASA or Subscription is current (not expired). Log into the Customer Center to download the upgrade.


Customers WITHOUT an ASA (Annual Support Agreement) or Subscription
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For minor version upgrades, e.g. 2.1.1 to 2.1.2: Free upgrade. Log into the Customer Center to download the upgrade.

For major version upgrades, e.g. 3.0 to 4.0 or 2.1 to 2.2: Upgrade discount of 40% off list price of product, ASA or Subscription within 60 days of the version change. If the original purchase is within 60 days of the major version upgrade, the upgrade is free. For example, the purchase date is January 1, 2005 and the major version upgrade is on February 28, 2005, the upgrade is free. If the major version upgrade is on March 5, 2005, the upgrade discount applies. 
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