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Category Website - General  
Question/Issue Which credit cards do you accept? 
Answer/Solution We accept:

Visa
Master Card
Discover
American Express 
Permanent Link 117 
 
Category Website - General  
Question/Issue How are the products delivered? 
Answer/Solution All products are delivered electronically, meaning that you can download them after purchase at any time from our web site's customer center.

An email with a link to the customer center is sent to the email address provided you provided during purchase. Therefore, it is critical that a valid email address is provided.

The customer center allows you to download the newest version of the software, view your support issues, and obtain information on upgrading your software and/or updating your annual support agreement.

http://www.exclamationsoft.com/exclamationsoft/customers/default.asp

We can provide the product on CD for an additional charge. Please contact us for details.
 
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Category Website - General  
Question/Issue Do you accept company POs (Purchase Orders) 
Answer/Solution Yes, we will accept a signed company PO. Please fax your PO to our fax number listed on the Contact Us page. 
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Category Website - General  
Question/Issue How long does it take for the product to be delivered after purchase? 
Answer/Solution If your purchase is made with a major credit card from a USA issuing bank, you will receive an email with a link to the customer center within 5 minutes of purchase. If you purchase with a credit card from a non-USA issuing bank, please allow more time for us to process your purchase.

The email with instructions for logging into the customer center is sent to the email address provided provided during the purchase. Therefore, it is critical that a valid email address is provided.

The customer center allows you to download the newest version of the software, view your support issues, and obtain information on upgrading your software and/or updating your annual support agreement.

http://www.exclamationsoft.com/exclamationsoft/customers/default.asp
 
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Category Website - General  
Question/Issue Do you offer a purchase guarantee? 
Answer/Solution We offer an unconditional 30-day money-back guarantee on all of our products.

Please note that Annual Support Agreements, Subscriptions and Incidental Support charges are non-refundable. 
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Category Website - General  
Question/Issue What is the "No hassle license "trade-up" policy" 
Answer/Solution We welcome and encourage our customers to upgrade their licenses - that is, to buy additional licenses or buy a higher level license, e.g. WebWatchBot Standard to WebWatchBot Enterprise.

The policy is simple. You will receive full credit for a "trade-up" for 60 days from the original purchase. You pay the difference between what has already been paid, and what you would like to purchase.

Examples:
1. WebWatchBot Standard ($199.95) to WebWatchBot Enterprise (699.95). Trade-up cost: $500.00

2. 1 NetMailBot license ($129.95) to 2 NetMailBot license ($199.95). Trade-up cost: $70.00

3. Smtp.NET 1 Server License ($99.95) to Smtp.NET 1 Developer Redistribution Subscription ($299.95). Trade-up cost: $200.00

To receive a trade-up, please contact our sales department via our contact us page.
 
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Category Website - General  
Question/Issue What type of Is support provided for the products? 
Answer/Solution We offer support for all of our products as an ASA - Annual Support Agreement (WebWatchBot, NetMailBot & MailListBot) or as a subscription (Smtp.NET & emailQ.NET) which lasts one year from the time of the product purchase and is priced based on the product license purchased.

An ASA or subscription can only be purchased within 60 days of the product license purchased.

60 days of initial free support is provided if an ASA or subscription is not purchased.

An ASA or subscription is renewable at any time. An email reminder will be sent to the email address provided at the time of the purchase of the product license.

Customers without an ASA, subscription, or the free initial 60-day support can purchase per incident support for $50. Please contact our sales department (refer to the contact us page) for details. 
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Category Website - General  
Question/Issue What is the upgrade policy? 
Answer/Solution For this article an "upgrade" is considered a change of product version, e.g. 3.0 to 4.0, 1.1 to 1.2, or 2.1.1 to 2.1.2.

Customers WITH an ASA (Annual Support Agreement) or Subscription
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Free upgrades for major and minor releases as long as the ASA or Subscription is current (not expired). Log into the Customer Center to download the upgrade.


Customers WITHOUT an ASA (Annual Support Agreement) or Subscription
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For minor version upgrades, e.g. 2.1.1 to 2.1.2: Free upgrade. Log into the Customer Center to download the upgrade.

For major version upgrades, e.g. 3.0 to 4.0 or 2.1 to 2.2: Upgrade discount of 40% off list price of product, ASA or Subscription within 60 days of the version change. If the original purchase is within 60 days of the major version upgrade, the upgrade is free. For example, the purchase date is January 1, 2005 and the major version upgrade is on February 28, 2005, the upgrade is free. If the major version upgrade is on March 5, 2005, the upgrade discount applies. 
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Category Website - General  
Question/Issue Do you ship a boxed copy of the software after purchase? 
Answer/Solution Our products are delivered electronically via Internet download; however, we can send a CD with the software without a physical box for an additional charge. All manuals are available through a help file included with all software. 
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Category Website - General  
Question/Issue How can I get the installation files again in the future if they are lost? 
Answer/Solution After the purchase is made, you will have access to our Customer Center where you may download the installation files at any time.
This is the place to go if you have lost the installation files or if you need the latest version of the software you have purchased. 
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