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ASA (Annual Support Agreement)
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The ExclamationSoft ASA (Annual Support Agreement) provides customers
two key benefits:
- One Year Unlimited Email Support
- Upgrade Assurance
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One Year Unlimited Email Support
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ExclamationSoft provides quick and accurate support for
WebWatchBot for all of our customers through our online
support system from a staff of knowedgable professionals.
Phone support is available on a per hour basis. Please contact our sales
department for more details.
The renewable ExclamationSoft ASA provides customers with a full year of
support.
Support is available Monday through Friday 9am-5pm EST (+500 GMT)
excluding United States holidays.
Normal response times to inquiries
are less 4 hours and no more than 24 hours during normal business hours.
Please submit all support issues through
our online system: http://www.exHelp.com.
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Upgrade Assurance
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The annual renewable ExclamationSoft ASA provides customers with upgrade
assurance, providing all upgrades at no extra charge regardless of the
level of upgrade, e.g. v4.0 to v5.0 or v4.1 to v4.2.
ExclamationSoft strives to continually improve and enhance our software
through regular updates. Major updates generally occur every 9 to 15 months.
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Terms and Conditions
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- An ASA can be renewed any time it is current and valid or up to 90 days after it has expired.
An ASA cannot be renewed 91 days or more after its expiration date.
- An ASA's expiration anniversary date is determined by the date of the initial purchase. For example, if
the initial purchase was made on 1/1/2006, the expiration anniversary date is 1/1. Renewing
an expired ASA does not extend the expiration anniversary date. For example, if the initial purchase
is 1/1/2006 and the ASA is renewed on 2/1/2007, the expiration for the renewed ASA is 1/1/2008, not
2/1/2008.
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