Failed to send an email alert
 		Previous Topic  Next Topic 



Summary


If WebWatchBot is unable to send an email alert for any reason and the WebWatchBot Manager Application is open, a pop-up notification will be displayed. 


After 10 unsuccessful attempts to send an email alert, a pop-up notification will be displayed with the text "Failed to send an email alert after 10 failed attempts".



Resolution/Workaround


The most common reason for the failure of sending email alerts is network connectivity.  Ensure:

  1. The computer WebWatchBot is installed on can access the Internet - open an Internet Explorer browser window.
  2. The primary mail server you have configured in WebWatchBot is accesible.
  3. The secondary mail server you have configured in WebWatchBot is accesible.


Also check the log file of the Watch Item that has failed: View -> View Watch Item's Log.  Search for the word "Error".  A log file is generated whenever WebWatchBot is unable to send an email alert.  The log file will contain the name and location of the log file.