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Frequently Asked Questions
WebWatchBot General 
NetMailBot General 
Website - General  
NetMailBot Performance 
Watch Item Settings/Configuration 
WebWatchBot Email Settings/Configuration 
NetMailBot Mail Merge & Using a Database 
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WebWatchBot Connectivity - Network - Firewalls 
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NetMailBot Known Issues 
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Category Website - General  
Question/Issue What type of Is support provided for the products? 
Answer/Solution We offer support for all of our products as an ASA - Annual Support Agreement (WebWatchBot, NetMailBot & MailListBot) or as a subscription (Smtp.NET & emailQ.NET) which lasts one year from the time of the product purchase and is priced based on the product license purchased.

An ASA or subscription can only be purchased within 60 days of the product license purchased.

60 days of initial free support is provided if an ASA or subscription is not purchased.

An ASA or subscription is renewable at any time. An email reminder will be sent to the email address provided at the time of the purchase of the product license.

Customers without an ASA, subscription, or the free initial 60-day support can purchase per incident support for $50. Please contact our sales department (refer to the contact us page) for details. 
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