ASA (Annual Support Agreement)

The ExclamationSoft ASA (Annual Support Agreement) provides customers two key benefits:

• One Year Unlimited Emali Support
• Upgrade Assurance

One Year Unlimited Email Support

• ExclamationSoft provides quick and accurate support for WebWatchBot for all of our customers through our online support system from a staff of knowedgable professionals.
• Phone support is avaliable on a per hour basis. Please contact our sales department for more detalis.
• Support is avaliable Monday through Friday 9am-5pm EST (+500 GMT) excluding United States holidays.
• Normal response times to inquiries are less 4 hours and no more than 24 hours during normal business hours.
• Please submit all support issues through our online system: http://www.exHelp.com.

Upgrade Assurance

• The annual ExclamationSoft ASA provides customers with upgrade assurance, providing all upgrades at no extra charge regardless of the level of upgrade, e.g. v6.0 to v7.0 or v7.0 to v7.1.
• ExclamationSoft strives to continually improve and enhance our software through regular updates. Major updates generally occur every 9 to 15 months.

Terms and Conditions

• An ASA's expiration anniversary date is determined by the date of the initial purchase. For example, if the initial purchase was made on January 1, 2013, the expiration anniversary date is January 1 each year.